Shipping and returns

Shipping

Siens Eye Code ships worldwide using DHL express service.
Orders are shipped from Siens Eye Code, Milano 20136 – from Monday to Friday.
You receive an email confirmation with the Tracking Number to follow your order status.
All our shipments are insured against theft and accidental damage at no additional cost to the client.
You can get more information about delivery from your personal profile. For further information or variations, please contact our cutomer care

DESTINATION
SHIPPING*
ORDER AMOUNT**
COST**

Italia, San Marino, Città del Vaticano
Delivery time: 2-3 working days
Type: Express
< 400 €
10.00 €

Italia, San Marino, Città del Vaticano
Delivery time: 2-3 working days
Type: Express
> 400 €
Free

EU countries
Delivery time: 2-3 working days
Type: Express worldwide
< 400 €
20.00 €

EU countries
Delivery time: 2-3 working days
Type: Express worldwide
> 400 €
Free

U.S.A., Australia, China, Hong Kong, Macau, Singapore, South Korea, Taiwan, Japan, Kuwait, Saudi Arabia, United Arab Emirates **
Delivery time: 2-4 working days
Type: Express worldwide
< 500 €
30.00 €

U.S.A., Australia, China, Hong Kong, Macau, Singapore, South Korea, Taiwan, Japan, Kuwait, Saudi Arabia, United Arab Emirates **
Delivery time: 2-4 working days
Type: Express worldwide
> 500 €
Free €

Rest of the World **
Delivery time: 3-4 working days
Type: Express worldwide
< 500 €
50.00 €

Rest of the World **
Delivery time: 3-4 working days
Type: Express worldwide
> 500 €
Free

* We shall not be responsible for delays in shipments caused by weather conditions, customs issues or any other problem beyond our control
** For countries outside of the European Union shipping fees do not include import duties, which must be paid upon delivery.

We inform you that we can request a Bank or Paypal double check of the first time transaction. This verification process could cause a delay of shipping process.
All our shipments are insured against theft and accidental damage at no additional cost to the Client.
Private U.S.A. citizens and non-U.S.A. citizens residing in the U.S.A. who import Internet goods from abroad are required to have a Social Security Number and must release this number willingly to the express courier or broker, in this case DHL.
The process to obtain a CBP assigned import number generally takes 10 business days. For more information, please visit the U.S.A. government site for Customs Border Protection http://www.cbp.gov/.

For any further information, please write us at [email protected]

Returns and Refunds

You can return your goods within 14 days from receiving date.
To make a return, please contact our customer at [email protected] provide us with details and pictures.
You will receive an email with your Return Order Number and instructions to arrange return shipment.

We accept the following return options:
1. Size / Color Exchange: Items can be exchanged when a different size or a different color of the same product is available. The first return is free of charge only for size or color exchange within European countries.
2. Store Credit: We will issue a promo code to the customer for the total value of the returned items.
3. Refund

From UE Countries, the first return is free.
From non-EU Countries, the cost of return is 30 euro, in addition to the import fee costs: the amount will be deducted from the final refund.
All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to currency exchange rate and will not be reimbursed.
Refunds will be processed as soon as returned items have been checked and accepted by Siens Eye Code team.

For orders paid by:

  • Paypal: the refunded amount will be refunded directly to the original account within 2/3 days from the receipt.

For further information, please write us at [email protected]

Contacts

If you would like to speak to one of our Customer Service Representatives to have an immediate answers to questions regarding orders and shipping, please call us:
Phone: +39 3313842700

For all other inquiries, send us an email at [email protected]

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